The Roco4x4 team strives to make sure that your experience as a 4wd owner is unsurpassable. That you are able to enjoy your Jeep or truck to the fullest safely and responsibly. By sponsoring events around the globe our vision is to keep this sport alive so that our kids will be able to experience the thrill of being behind the wheel of a 4wd and overcoming challenging trails and visiting pristine destinations.
You are the reason our doors open every day. Customers that have believed in us since our first day in business. Friends were our first customers and it created a tradition that to this day we can still call every single one of our customers our friends.
This made it clear that we have an opportunity to run an organization that more than a business is closer to one big family. Our focus will never be on profits, it will be in assisting those who reach out to us to build the 4wd vehicle that they have always dreamed of! Our business has been blessed with this vision, it is not something we chose to happen, but we cherish it every day. Thank you for being a part of our journey. As long as the item doesn't have physical damage it will be accepted.It is as easy as one, two, three! Notify our customer service department of the return.
Notify Our Customer Service Department. Please note that any item that shows physical abuse cannot be accepted. When returning an item to us please be sure to send it to the return center address given to you by our customer service staff. In addition, we suggest that you insure the item as we cannot be held liable until it is signed for by our return center. If you send your package with a reliable carrier, pack it well and fully insure it you shouldn't have any problems. We understand, it happens - and it's OK.We are not able to discount those rates. The majority of our U. Due to our multiple warehouse locations we are able to reach most of continental U. Feel free to send us a message for a time estimate. Package Refusals and Undeliverable Orders.
Most orders are dispatched for fulfillment within minutes of your order being placed so very rarely are we able to cancel an order once it is paid. If you would like to make alternate arrangements we can be accommodating, please contact our customer service team. Our customer service team is available to help you day and night by the following methods.